COLLABORATING
Based in Cape Town, we take a holistic approach to business. We specialise in customer experience, business optimisation, leadership and culture within the business. We aim to build trust, offering relevant, practical and measurable solutions for your organisation to help you escape your everyday and be better. We believe it's all about people and together we'll focus to a set strategy with desired outcomes.
Below are our key areas of focus. Get in touch to discuss your organisation and unpack how we can assist you to be better.
CUSTOMER EXPERIENCE
We're live in a space where we, as customers, interact with brands when and how we want. Here we assist businesses to ensure the customer experiences are relevant for today with the desired outcome to strengthen your tribe. Furthermore ensuring the brand experience is consistent across both the digital (your website, social, digital ads etc) and physical (stand alone stores, department stores, online deliveries etc) channels.
BUSINESS OPTIMISATION
Helping your business create sustainable structures and processes as you go through 5-10X growth.
Optimise output and operational excellence, especially in a growth period, development of a new product or post acquisition.
Maximise departmental communication and collaboration. Ensuring alignment to achieve targeted objectives and key performance indicators.
LEADERSHIP & CULTURE
Future focus here, collaborating with businesses leaders to develop their leadership style, especially in times of growth or change. Furthermore ensuring the right organisational structure's in place to facilitating this growth/change.
Assessing communication within a business and how this translates to a teams ownership, engagement and responsibility.
Setting up a tailored hiring process enabling a calculated hiring decision vs one of choosing the likeable a candidate.
Assisting businesses to create cultures for today.